Shipping
How long will it take to receive my order?
Please allow up to 7 to 15 business days for delivery within Canada and 10 to 20 business days for international delivery. We ship to every country in the world via Canadapost Small Packet ™ International Air. Your package will be delivered by your local shipping company.
Please allow up to 7 to 15 business days for delivery within Canada and 10 to 20 business days for international delivery. We ship to every country in the world via Canadapost Small Packet ™ International Air. Your package will be delivered by your local shipping company.
Note: Due to high demand the processing time for all accessories usually takes between 2-4 days, but sometimes can take longer in some cases. Keep in mind that many of our items are handmade to order and ship from warehouses around the world. Please allow 2-3 weeks for US delivery and 2-5 weeks for International delivery.
How much does shipping cost?
Astrnaut offers FREE shipping worldwide on all orders. No item limit.
| Destination | Shipping cost for entire order |
| United States | FREE |
| Canada | FREE |
| All other countries | FREE |
Incorrect Address
We are not responsible for lost or undelivered packages due to an incorrect shipping address being provided at checkout. This includes forgetting to write in an apartment or suite number. No refunds will be provided for these packages. If your order is returned to us, you may request to have it resent. You may be responsible for additional shipping charges. Always double check your address.
Customs, Import Fees & Duties
If you are an international customer outside of Canada or the USA, you may be responsible for duties or fees by your local border services for received goods purchased online outside of your country. In our experience these fees rarely surpass 10-20% of your order value but we recommend checking with your local customs in your country first if you are worried about these charges. No refunds of customs fees will be provided. If you live in the UK, please find more detailed information regarding your customs fees at https://www.gov.uk/goods-sent-from-abroad.
Where do you ship?
Canada: All provinces and territories.
United States: All states.
International: All countries (excluding Guatemala and Kosovo)
Do I receive a tracking number with my order?
All USA orders will receive a USPS tracking number. Canadian orders containing only one piece of apparel will not receive tracking. Larger Canadian orders will receive a tracking number with Canadapost. International orders are sent Canadapost Small Packet ™ International Air and do not come with tracking and are delivered by your local postal service provider. We are not responsible for items lost in transit by your local postal service provider in your country.
I did not receive my order.
If you did not receive your order after 30 days since your order was placed, please email Astrnaut@astrnaut.com We will not respond to complaints regarding orders placed less than 30 days ago. International delivery is dependant not only on Canadapost but on the timeliness of your local postal service. We will then open a support ticket and investigate the location of your order. If your item is deemed lost in transit, we will resend a replacement order no earlier than 10 business days after your support ticket is opened.